share this page

Help

  1. I've been asked for my password but don't remember it
  2. Do you store my credit card details ?
  3. I've placed on order but I got a blank screen and can't see my tickets
  4. What is stored on my account ?
  5. I did not print my tickets or lost my tickets. Can I reprint them ?

  1. I've been asked for my password but don't remember it

    When you use the booking system for the first time, it creates an account using your email address as your username.  This is to protect the privacy of your data. 

    Prior to May 2014, if you did not supply a password, one was automatically generated for you. Since May new users are required to submit a password when completing their first booking. 

    To retrieve you password, click on the forgot password link on the login page and a password will be generated and emailed to you.  You can change your password at anytime when you've logged on by selecting 'My Account' on the top right of the screen.

  2. Do you store my credit card details ?

    CIT uses Realex to process credit card payments. Realex is used by over 12,000 companies accross Europe to process payments. Your credit or debit card detail are not stored on our system.  As we don;t store your card details you will need to enter it each time to place and order.

  3. I've placed on order but I got a blank screen and can't see my tickets

    When you place your order you should see your tickets to print.  Tickets are provided in a  pdf format.  If you cannot see your tickets check that you have a pdf reader installed on your PC or device. 

    You can view of retieve any tickets purchased, by loging in to your account and slecting My Cart.  This will show previous purchases and a link to reprint your tickets.

    If you cannot see your purchase, please contact us at events@cit.ie submit your query via the Contact Us page of your website.

     

  4. What is stored on my account ?

    When you logon to your account you can do the following by selectign my account from the menu on the top right of the screen.

    My Deatils : you can update your contact details, account name and change yours password.  Note you cannot change the email address supplied as this is the unique reference for your account.  If you wish to change your email address you should setup a new account with that email address.

    My Orders : You can view your ticket purchase history.  An order consists of one or more tickets purchased in a single transaction.

    My Tickets : You can view tickets that you have added to your cart. You can add ticket to you cart and purchase them later the same day.

     

  5. I did not print my tickets or lost my tickets. Can I reprint them ?

    When you purchase ticket, you should get a confrimation email to the email acocunt you registered.  This includes a link to access your tickets to print them or reprint them at any time.

     

    Alternatively, you can logon to the system with the email address you registered and the password you supplied.  The logon option is on the top right hand side of the screen

     

    Once you log on you should see an option called "My Account".  Under "My Orders" your purchase history is available and you should be able to view tickets purchased  for future events.

© 2017 CIT | web development by Granite Digital